Knowledge Base Q&A in WhatsApp Groups

When someone asks a question in a WhatsApp group, the agent quietly searches your Notion wiki, finds the answer with sources, and posts it back in the thread.

WhatsApp Group (Observe)wikiqasearch

Conversation example

WhatsApp group '#team-support' — message from Priya: 'does anyone remember how we handle refunds over $500? pretty sure there's a runbook somewhere'
http_request → Notion search API

That's a wiki question. Searching Notion...

Found it in the Ops wiki: Runbook: 'High-Value Refunds ($500+)' Last updated: March 28 by @ravi Summary (from page): 1. Any refund over $500 requires approval from @ravi or @divya in #finance-approvals 2. For amounts over $2k, loop in @alex as well 3. Process the refund in Stripe with the reason code 'requested_by_customer' 4. Email the customer from support@ with the 'High-Value Refund' template 5. Log the entry in the Notion 'Refund Register' database with the approver's name Full page link posted to the group. Priya reacted with a thumbs up. Want me to create a WhatsApp shortcut so this runbook is reachable with /refund in the future?

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