Process PayPal Refunds from WhatsApp
Tell the agent to refund a transaction in plain language. It looks up the capture, issues a full or partial refund via REST API, and confirms with the refund ID and estimated posting time.
Conversation example
Refund $50 of capture 3FA27913PP912 — client asked for a partial credit on the design retainer
Looking up capture 3FA27913PP912...
Capture found: Payer: Alicia Moore Original amount: $248.00 USD Refundable: $248.00 (no prior refunds) Issuing a partial refund of $50.00...
Refund complete. - Refund ID: 7HY38124UP332 - Amount: $50.00 USD (partial) - Status: COMPLETED - Funds return to Alicia's PayPal balance (instant) or card (3-5 business days) - Fee refunded proportionally: $1.94 Want me to also send Alicia a short WhatsApp note confirming it's done?
More PayPal use cases
Instant PayPal Payment Notifications on WhatsApp
Every PAYMENT.CAPTURE.COMPLETED webhook triggers the agent. It formats the payer, amount, currency, and fee, then posts a clean summary to your WhatsApp group before PayPal's email even lands.
PayPal Payout Tracking for Marketplaces
When a marketplace fires a PAYMENT.PAYOUTSBATCH.SUCCESS webhook, the agent breaks out every payout item, matches it to a seller, and posts the summary to the payouts channel — then stores it in memory for the monthly report.
PayPal Dispute and Chargeback Alerts
The moment CUSTOMER.DISPUTE.CREATED fires, the agent pulls the case details, calculates the response deadline, and pings the right person with everything they need to respond — not 4 days later by email.
Monthly PayPal Revenue Report via WhatsApp
On the 1st of each month the agent queries the PayPal Transaction Search API, aggregates revenue, fees, refunds, and currency mix, then delivers a clean monthly report to WhatsApp.
Send PayPal Invoices from WhatsApp
Ask the agent to invoice a client. It calls the PayPal Invoicing API, creates a draft, sends it, and returns the payable link — so you can quote and bill in a single WhatsApp exchange.
Deploy this in minutes
Create a LunoGen agent, connect PayPal, and start running this workflow from WhatsApp today.