Process Refund from WhatsApp
Customer complains on WhatsApp group. Tell the agent to process the refund — it handles Shopify + Stripe.
Conversation Example
Process a full refund for order #4789. Customer received damaged product.
Looking up order #4789...
Order #4789 found: Customer: Maria S. (maria@email.com) Items: Widget Pro × 2 = $183.98 Payment: Visa ending 1234 via Stripe Processing refund...
Refund Complete! - Amount: $183.98 (full refund) - Refund ID: RF-2026-0023 - Stripe: Refund initiated (3-5 business days) - Inventory: +2 units restocked - Customer notified via Shopify email Reason logged: Damaged product Shall I send Maria a personal apology message with a 20% discount code for her next order?
Yes, send her a discount code
Created discount code SORRY20 (20% off, single use, expires in 30 days). Sent email to Maria: "Hi Maria, I'm sorry about the damaged product. Your full refund of $183.98 is being processed. As an apology, here's 20% off your next order: SORRY20." Stored in customer service memory.
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