Route every Intercom conversation through an AI agent on WhatsApp
Intercom is the leading conversational support platform, used by product-led companies to talk to customers in real time. The LunoGen Intercom integration connects your AI agent to the Intercom REST API, letting it watch every inbox, classify intent, assign teammates, post internal notes, and summarize conversation health on WhatsApp — without anyone staying glued to the Intercom inbox.
Product support teams are constantly switching between Intercom tabs: Team inbox, Sales inbox, VIP inbox, and then Slack, and then email. Nothing is in one place. LunoGen reads every new Intercom conversation, detects intent, routes it to the right inbox, and pushes just the signal — new high-priority chats, stuck conversations, and unhappy customers — to WhatsApp, so your team can respond from anywhere.
In the Intercom Developer Hub, click 'New app', name it 'LunoGen Agent', and select your workspace.
Enable Read and write on Conversations, Contacts, Tags, and Teams. Install the app on your workspace.
On the Authentication tab, copy the generated access token.
In LunoGen, go to Credentials → New → Intercom and paste the token. Pick the inboxes you want the agent to watch.
On the Webhooks tab, add the LunoGen webhook URL and subscribe to conversation.user.created, conversation.user.replied, and conversation_part.tag.created.
Every new Intercom conversation fires a webhook. The agent reads the first message, classifies the intent, and posts a clean summary to your support WhatsApp group in seconds.
New Intercom conversation. Reading the first message...
The agent reads every new user message, decides whether it's sales, billing, bug report, or feature request, and assigns the conversation to the correct Intercom team automatically.
Classifying intent for conversation 58930...
Every morning the agent pulls yesterday's conversation stats by inbox and teammate from the Intercom API and delivers a clean summary on WhatsApp — volume, median reply time, and CSAT.
Pulling yesterday's Intercom stats...
A cron job every 10 minutes scans all open Intercom conversations. If any sit unreplied past your target SLA, the agent pings the assigned teammate on WhatsApp and escalates to the lead if ignored.
Scanning open Intercom conversations past SLA...
The agent watches every CSAT reply and conversation closing in Intercom, scores sentiment, and flags any unhappy customer with a plan value over $500/mo to WhatsApp for a personal save-play.
Negative CSAT on conversation 58872. Reading the full thread...
When a new visitor starts a chat, the agent asks a few qualifying questions, enriches the contact, tags them by use case and company size, and routes hot leads to a sales teammate.
New visitor chat. Asking qualifying questions...
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Spin up an AI agent in under 2 minutes, plug in your Intercom credentials, and start running your workflows from WhatsApp.