Bridge Slack and WhatsApp with an AI agent that summarizes threads, routes alerts, and runs on-call
Slack is the team messaging platform used by more than 200,000 organizations and 35 million daily active users. The LunoGen Slack integration connects your AI agent to the Slack Web API and Events API so it can read channels, post messages, open threads, create channels, invite users, and respond to slash commands — all bridged to and from WhatsApp.
Slack is where internal work happens, but WhatsApp is where founders, field teams, and customers live. Keeping the two in sync usually means copy-pasting screenshots or context-switching all day. An AI agent sitting between them turns Slack into a bidirectional bridge: summarize a noisy #general thread to your phone, forward a WhatsApp customer message into #support, or have an on-call alert in Slack automatically wake up the person on duty via WhatsApp DM. No more living in two apps.
Go to api.slack.com/apps → Create New App → From scratch. Name it 'LunoGen Agent' and pick your workspace.
Under OAuth & Permissions, add these scopes: channels:history, channels:read, channels:manage, chat:write, groups:history, im:history, users:read, commands, and files:read.
Click Install to Workspace and approve the permissions. Copy the Bot User OAuth Token (starts with xoxb-).
In LunoGen, go to Credentials → New → Slack and paste the xoxb- token. Pick a default channel for the agent to post to.
Under Event Subscriptions, paste your LunoGen events URL and subscribe to message.channels, app_mention, and reaction_added.
When a customer messages you on WhatsApp, the agent forwards a cleaned-up copy to the right Slack channel with attachments, context, and a threaded summary — no more screenshots.
Forward this conversation with Acme Corp to #acme-account on Slack
Grabbing the last 12 messages with Acme and cleaning them up for Slack...
Send the agent a Slack thread link on WhatsApp and it returns a concise summary with the decision, action items, and who said what — without having to scroll through 80 replies.
tldr this thread: https://lunogen.slack.com/archives/C03JKS/p1712932400123
Pulling the thread from #product-decisions...
When a new deal closes in your CRM, the agent creates a private Slack channel, invites the right people, posts the customer brief, and pins the kickoff checklist.
New customer just closed — Northwind Labs. Spinning up their Slack channel now.
Every evening the agent scans your key Slack channels, finds what you missed, and delivers a 90-second briefing on WhatsApp — top threads, your mentions, and unanswered questions.
Scanning today's activity across 14 channels you follow...
Your distributed team has half the folks on WhatsApp and half on Slack. The agent bridges a WhatsApp group with a Slack channel, translating and relaying messages both ways in real time.
Received message from Rohan. Translating to English and relaying to #field-ops on Slack...
When a Sentry or PagerDuty alert fires in a Slack channel, the agent identifies the on-call engineer, pings them on WhatsApp with the alert details, and tracks acknowledgement.
High-severity Sentry alert in #alerts. Checking on-call rotation...
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Spin up an AI agent in under 2 minutes, plug in your Slack credentials, and start running your workflows from WhatsApp.