Automated Failed Payment Recovery

When a subscription charge fails, the agent looks up the customer, checks their history, and sends a friendly WhatsApp or email with a one-tap retry link before they churn out.

Webhook + WhatsApp DMdunningchurnrecovery

Conversation example

Webhook received: invoice.payment_failed — in_1Pq8Hk2Lm4Fx9Zy
http_request → Stripe Customers API

A subscription charge just failed. Let me check who it is and what happened.

whatsapp_web_send

Customer: Priya Shah (priya@brightloop.co) Plan: LunoGen Team — $149/mo Attempt: 1 of 4 Reason: card_declined (insufficient_funds) Lifetime value: $2,384 She's been a customer for 16 months. I'll send a soft WhatsApp nudge with a secure update-card link, not a scary email.

Sent to Priya: 'Hey Priya — just a heads up, your card ending 0192 didn't go through for this month's LunoGen bill. No rush, you can update it here: https://stripe.com/p/abc123. Let me know if anything's off!' Stripe will auto-retry in 3 days. I'll follow up if that one fails too.

More Stripe use cases

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