AI Ticket Categorization and Priority
When a new ticket lands, the agent reads the body, classifies the issue, applies Zendesk tags, sets priority, and routes it to the right group — before a human agent ever opens it.
Conversation example
Reading ticket body and checking requester history...
Triaged ticket #38304: Category: billing/refund Tags applied: refund, stripe, high-value-customer Priority: High (customer LTV $12,400) Group: Billing → assigned to @nadia Macro suggested: 'Refund policy explanation v3' Similar past tickets: #35871, #36204 (both resolved with partial refund). Notes posted as internal comment. Pinged Nadia on WhatsApp.
More Zendesk use cases
Real-Time Zendesk Ticket Alerts on WhatsApp
Every new Zendesk ticket triggers a webhook. The agent reads the subject, requester, and priority, and posts a clean summary to your support WhatsApp group in seconds.
Proactive Zendesk SLA Breach Warnings
The agent watches every SLA policy on your Zendesk account and pings the assigned agent on WhatsApp 30 minutes before a ticket is about to miss its first-reply or resolution target.
Daily Zendesk Support Metrics Dashboard
Every evening the agent pulls ticket volume, first reply time, resolution time, and CSAT from the Zendesk reporting API and delivers a clean daily dashboard to your WhatsApp.
CSAT Results with Sentiment Flags
The agent reads every incoming CSAT survey response, scores the sentiment, and posts the negatives to WhatsApp instantly — so you can win back unhappy customers before they churn.
Smart Zendesk Escalation Routing
When a ticket mentions cancellation, lawsuit, or an executive, the agent flags it, pings the on-call manager, and escalates the priority inside Zendesk automatically.
Deploy this in minutes
Create a LunoGen agent, connect Zendesk, and start running this workflow from WhatsApp today.