Daily Zendesk Support Metrics Dashboard
Every evening the agent pulls ticket volume, first reply time, resolution time, and CSAT from the Zendesk reporting API and delivers a clean daily dashboard to your WhatsApp.
Conversation example
Pulling today's support metrics...
Zendesk Dashboard — April 12, 2026 Volume - New tickets: 142 (↑ 8% vs Sun avg) - Solved: 127 - Backlog: 68 (-4 from yesterday) Speed - First reply: 14m 22s (target 30m ✓) - Full resolution: 4h 11m (target 8h ✓) Quality - CSAT: 94% (↑ from 91%) - 2 negative ratings flagged — #38102 and #38256 Top categories: billing (38), login (24), export (19) Longest open: #37891 — 3d 14h (Marcus)
More Zendesk use cases
Real-Time Zendesk Ticket Alerts on WhatsApp
Every new Zendesk ticket triggers a webhook. The agent reads the subject, requester, and priority, and posts a clean summary to your support WhatsApp group in seconds.
Proactive Zendesk SLA Breach Warnings
The agent watches every SLA policy on your Zendesk account and pings the assigned agent on WhatsApp 30 minutes before a ticket is about to miss its first-reply or resolution target.
AI Ticket Categorization and Priority
When a new ticket lands, the agent reads the body, classifies the issue, applies Zendesk tags, sets priority, and routes it to the right group — before a human agent ever opens it.
CSAT Results with Sentiment Flags
The agent reads every incoming CSAT survey response, scores the sentiment, and posts the negatives to WhatsApp instantly — so you can win back unhappy customers before they churn.
Smart Zendesk Escalation Routing
When a ticket mentions cancellation, lawsuit, or an executive, the agent flags it, pings the on-call manager, and escalates the priority inside Zendesk automatically.
Deploy this in minutes
Create a LunoGen agent, connect Zendesk, and start running this workflow from WhatsApp today.