Route Customer-Reported Bugs to the Right Team
A bug reported by an enterprise customer gets automatically tagged with that account, routed to the right Linear team, and the CSM is kept in the loop on progress.
Conversation example
Enterprise bug from Contoso. Routing to the right team...
Customer bug routed: Linear issue: ENG-4839 'Webhook dashboard filters not persisting across page loads' Team: Platform (owns webhook dashboard) Assignee: @sam (team lead, will reassign) Priority: High (enterprise account, ARR $84k) Labels: bug, webhook-dashboard, customer:contoso, enterprise Linked: Intercom conversation + Contoso CRM record Account context added to the issue description: - Contoso has 3 open bugs (2 closed this month) - Their CSM is @jamie - Their primary contact is Alex Martin — typically patient but escalates if >48h silence CSM loop: - @jamie pinged on WhatsApp with the issue link and a draft update for Alex: 'Our team has this tracked as ENG-4839 with @sam. I'll have a status by end of day tomorrow.' Want me to also set a 24-hour ack-timer so we do not accidentally let this sit past Contoso's usual patience?
More Linear use cases
Turn a WhatsApp Bug Report into a Linear Issue
A customer sends you a screenshot and a messy description on WhatsApp. The agent cleans it up, identifies the right team, creates a properly formatted Linear issue, and replies to the customer.
Weekly Linear Cycle Report
Every Friday the agent pulls the current cycle data — shipped, in-progress, backlog — computes velocity, flags slippage, and delivers a founder-friendly report on WhatsApp.
Automated Linear Triage Workflow
New issues land in the Triage inbox, the agent reads each one, classifies by area and severity, assigns a team and owner, and only escalates the ambiguous ones to a human.
Deployment Notifications Routed to Customer Threads
When an issue tagged with a customer ships, the agent automatically pings that customer's CSM on WhatsApp — 'your requested fix is live' — and closes the loop.
Weekly Engineering Metrics Digest
Lead time, cycle time, review time, merge rate, and bugs opened vs closed — the agent pulls it all from Linear and GitHub and delivers a clean digest to the VP Eng.
Deploy this in minutes
Create a LunoGen agent, connect Linear, and start running this workflow from WhatsApp today.