Turn a WhatsApp Bug Report into a Linear Issue
A customer sends you a screenshot and a messy description on WhatsApp. The agent cleans it up, identifies the right team, creates a properly formatted Linear issue, and replies to the customer.
Conversation example
[forwarded from Priya via WhatsApp, with a screenshot] 'Hey the export button on the billing page just throws a 500 for our accountant. She tried 3 times. We're on the Pro plan. Pretty urgent since month-end is Friday.'
Cleaning up the report and creating a Linear issue...
Linear issue created: ENG-4821: Billing page export button returns 500 for Pro plan users Team: Engineering Priority: Urgent (customer deadline Friday) Label: bug, billing, customer-reported Assigned to: @devi (on-call for Billing this cycle) Description: cleaned up the report, embedded the screenshot, added steps to reproduce, noted the user-agent and account ID from the metadata Linked: Priya's WhatsApp thread + the Intercom conversation Also: - Replied to Priya on WhatsApp: 'We're on it — tracked as ENG-4821. I'll ping you the minute we have a fix.' - Pinged @devi with a direct link so she sees it immediately - Posted to #eng-triage Slack Want me to follow up with Priya in 4 hours if there is no movement?
More Linear use cases
Weekly Linear Cycle Report
Every Friday the agent pulls the current cycle data — shipped, in-progress, backlog — computes velocity, flags slippage, and delivers a founder-friendly report on WhatsApp.
Automated Linear Triage Workflow
New issues land in the Triage inbox, the agent reads each one, classifies by area and severity, assigns a team and owner, and only escalates the ambiguous ones to a human.
Deployment Notifications Routed to Customer Threads
When an issue tagged with a customer ships, the agent automatically pings that customer's CSM on WhatsApp — 'your requested fix is live' — and closes the loop.
Weekly Engineering Metrics Digest
Lead time, cycle time, review time, merge rate, and bugs opened vs closed — the agent pulls it all from Linear and GitHub and delivers a clean digest to the VP Eng.
Route Customer-Reported Bugs to the Right Team
A bug reported by an enterprise customer gets automatically tagged with that account, routed to the right Linear team, and the CSM is kept in the loop on progress.
Deploy this in minutes
Create a LunoGen agent, connect Linear, and start running this workflow from WhatsApp today.