Smart Channel Notification Routing

Teams channels get noisy. The agent filters your channel mentions by importance and only pings WhatsApp when something actually needs you right now — sparing you from notification overload.

Webhook + WhatsAppnotificationspriorityrouting

Conversation example

Microsoft Graph event: chatMessage with @-mention in #exec-team
http_request → Graph API (message content)

Mention in #exec-team from CFO. Evaluating priority...

whatsapp_web_send

Priority: HIGH — routing to WhatsApp From: @Divya (CFO) Channel: #exec-team Message: 'Urgent — the CoEA audit team just asked for the Q1 revenue cut by segment before 5 PM today. Do we have this ready or does someone need to rebuild it?' Context I found in SharePoint: a Q1 cut by segment exists in the Finance workbook but is missing the Enterprise segment breakdown. Last modified 6 days ago by Ravi. Sent WhatsApp DM to you with the deep link to the workbook and a 1-line reply suggestion: 'We have most of it — Ravi will have Enterprise slice ready by 3 PM.'

More Microsoft Teams use cases

Deploy this in minutes

Create a LunoGen agent, connect Microsoft Teams, and start running this workflow from WhatsApp today.