Razorpay Refund Handling from WhatsApp
Ask the agent to refund a payment by ID, order ref, or customer name. It looks up the payment, calls the Refunds API, and confirms with the refund ID, speed (instant or normal), and estimated posting time.
Conversation example
Refund Aman Verma's yoga retreat payment — ORD-00412 — full amount. He had to cancel due to a family emergency.
Looking up ORD-00412 and the linked payment...
Found payment pay_N2kLp8qRzT9xHv Amount: ₹4,999 Method: UPI (aman@okaxis) Captured: Apr 12, 10:44 AM Status: captured (refundable) UPI supports instant refund to the source VPA. Processing now...
Refund complete. - Refund ID: rfnd_N3aXt8rQz4 - Amount: ₹4,999 (full) - Speed: instant (UPI) - ETA: typically credited within 15 minutes - ARN: pending (will update on refund.processed webhook) Want me to also send Aman a short, kind WhatsApp note confirming the refund and wishing him well?
More Razorpay use cases
Instant Razorpay Payment Notifications on WhatsApp
Every payment.captured webhook triggers the agent. It formats the method, amount, customer, and UTR (for UPI payments), then posts a clean summary to your WhatsApp group within seconds.
Generate Razorpay Payment Links from WhatsApp
Tell the agent who you're invoicing and for how much. It creates a Razorpay Payment Link with customer details pre-filled, returns the short URL, and optionally messages the link directly to the customer.
Daily Razorpay Collections Summary
At 9 PM every night the agent pulls the day's payments, groups them by method, and delivers a clean collections report with MDR, refunds, and method mix so you know where the money came from.
Razorpay Subscription Lifecycle on WhatsApp
The agent listens to subscription.charged, subscription.halted, and subscription.cancelled webhooks and pings you on every event with the plan, customer, and context — so churn and failed charges never slip.
Razorpay Settlement Reconciliation on WhatsApp
Each time Razorpay settles funds to your bank, the agent pulls the settlement report, reconciles it against captured payments, flags any mismatches, and logs the settlement for your accounting sheet.
Deploy this in minutes
Create a LunoGen agent, connect Razorpay, and start running this workflow from WhatsApp today.