Square Loyalty Event Tracking on WhatsApp
When customers earn stars, redeem rewards, or reach a new tier, the Square Loyalty webhook fires and the agent logs the event, pings your CRM channel, and stores the activity for weekly loyalty reports.
Conversation example
Square Loyalty event. Pulling customer and reward details...
Loyalty redemption Customer: Priya D. (CUST_4822) Reward: $5 off any drink Stars before: 52 Stars after: 2 (50 stars spent) Location: Main St Total lifetime rewards redeemed: 7 Current tier: Silver Next tier (Gold) unlocks at 100 stars — she's 48 away. Logged to the loyalty report and posted to #crm group. Want me to send Priya a WhatsApp thank-you and mention she's halfway to Gold?
More Square use cases
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Square Online-to-POS Inventory Sync
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Process Square Refunds from WhatsApp
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Square Customer Lookup with Loyalty Balance
Ask the agent for a customer by name, email, or phone. It queries the Customers API, joins with Loyalty and Orders, and returns lifetime spend, loyalty stars, tier, and last visit in one clean summary.
Deploy this in minutes
Create a LunoGen agent, connect Square, and start running this workflow from WhatsApp today.