🌙LunoGen

Customer Health Check

Weekly automated check on key customer accounts — usage trends, support tickets, engagement.

Cron + WhatsAppCustomer SuccessHealthCron

Conversation Example

Cron triggered: Weekly customer health check (Monday 10 AM)
http_request + memory_recall

Running health check on top 10 accounts...

whatsapp_web_send

Customer Health Report — Week 14 At Risk: - DataFlow Inc.: Usage dropped 40% this week, 2 open support tickets - StartupXYZ: No login in 14 days, billing past due Healthy: - TechCorp: Usage up 15%, renewed annual plan - Agency Pro: 3 new team members added Actions needed: - DataFlow: Schedule check-in call (flagged @Lisa) - StartupXYZ: Send re-engagement email Sent summary to #customer-success group.

More from Customer Support & Service

Support Ticket Triage

Jira or ClickUp webhook sends new support tickets. Agent categorizes and routes them.

Internal FAQ from Group Chat

Team member asks a product question in the support group. Agent answers from documentation.

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