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Support Ticket Triage

Jira or ClickUp webhook sends new support tickets. Agent categorizes and routes them.

Webhook → WhatsApp GroupJiraSupportTriageWebhook

Conversation Example

Webhook: New Jira issue SUPPORT-892
http_request → Jira API

New support ticket. Fetching details...

whatsapp_web_send

Support Ticket SUPPORT-892 Subject: "Can't export reports to PDF" Customer: Enterprise Co. (Enterprise plan) Priority: High (enterprise SLA: 4h response) Category: Bug — Feature regression Similar recent tickets: SUPPORT-845 (same issue, fixed in v2.3.1 — possible regression) Routed to @backend-team in #support-escalation. SLA clock started: 4h remaining.

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