Internal FAQ from Group Chat
Team member asks a product question in the support group. Agent answers from documentation.
Conversation Example
@agent how does the webhook retry logic work? A customer is asking.
Checking our documentation and knowledge base...
Webhook Retry Logic: 1. If the webhook target returns non-2xx, we do NOT retry automatically (fire-and-forget) 2. Idempotency: Callers can include X-Idempotency-Key header — duplicate keys within 600s TTL are deduplicated 3. For the caller's side: Stripe retries up to 3 times over 3 days. Meta retries for 24 hours. Customer-facing answer: "Our webhooks deliver once. For reliability, we recommend using the X-Idempotency-Key header and implementing acknowledgment on your end." Want me to draft a more detailed response for the customer?
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