Suppression List Management from Chat
Ask the agent to add or remove addresses from your SendGrid suppression lists. Perfect for handling 'please unsubscribe me' requests from customer support.
Conversation example
Customer complained they're still getting emails — please add tomasz@example.com to the global unsubscribe list
Checking SendGrid for tomasz@example.com across all suppression groups...
Current status: - Global unsubscribe: not present - Group 'Marketing Updates' unsubscribe: present since Feb 14 - Bounces: none - Blocks: none They're still getting transactional email because Group unsubscribe doesn't block transactional. Adding them to Global unsubscribe will stop all sends.
Done. tomasz@example.com added to Global Unsubscribe (as of 2:22 PM). They will no longer receive any mail from your account — including transactional. If they request password resets or order confirmations in the future, those will silently drop until you remove them from the list. Logged an audit note: 'Added via LunoGen by support team — customer request.' Reply 'undo' if you want to revert.
More SendGrid use cases
Bounce & Spam Complaint Alerts on WhatsApp
The agent listens to your SendGrid Event Webhook for bounces and spam complaints. When volume spikes above normal, you get a WhatsApp alert with the likely cause and recommended fix.
Daily SendGrid Delivery Stats on WhatsApp
Every morning the agent pulls yesterday's SendGrid stats — sends, delivery rate, bounces, opens, clicks — and delivers a clean summary with trend vs 7-day average.
Send Transactional Email from WhatsApp
Send a one-off email through SendGrid by messaging the agent. Perfect for manual support replies, password resets, or a quick invoice send when you don't want to open a client.
Weekly Deliverability Report
Every Monday the agent pulls a deliverability report grouped by sending IP, domain, and category. It flags any metric drifting outside healthy ranges and suggests fixes.
IP Warmup Progress Tracking
The agent tracks your dedicated IP warmup plan, compares daily send volume against the target ramp, and alerts you if you're pacing too fast (or too slow).
Deploy this in minutes
Create a LunoGen agent, connect SendGrid, and start running this workflow from WhatsApp today.