BigCommerce Abandoned Cart Recovery on WhatsApp
When a logged-in shopper abandons a cart, the agent waits 45 minutes, pulls the cart contents via the Carts API, and sends a personal WhatsApp message with a resume-cart link.
Conversation example
Logged-in cart abandoned by Marcus L. Waiting 45 minutes before reaching out.
Cart still unpaid. Fetching the line items and generating a resume link...
Follow-up sent on WhatsApp. Cart value: $329.00 (Barcode Scanner Kit + 2× Thermal Roll) Resume link: mystore.com/cart.php?action=load&id=7a3f91 Message: "Hi Marcus, it looks like you stepped away while checking out the Barcode Scanner Kit. Your cart is still saved — here's a one-click link to pick up where you left off. Let me know if you have any questions about the scanner before you buy."
More BigCommerce use cases
BigCommerce Order Webhook Alerts on WhatsApp
The agent subscribes to store/order/created and store/order/statusUpdated webhooks. When either fires, it hydrates the order via the V2 Orders API and posts a formatted summary to your ops WhatsApp group.
BigCommerce Multi-Location Inventory Sync
A scheduled job reconciles inventory across your warehouse, retail store, and Amazon feed using the BigCommerce Inventory API, then reports any SKU with a drift of more than 5 units.
BigCommerce Customer Segmentation Pulls
Ask the agent to pull any customer segment — VIPs, lapsed, new B2B — and it queries the Customers and Orders endpoints, builds the list, and drops a CSV into your WhatsApp DM.
BigCommerce Sales Dashboard via WhatsApp
Every morning at 9 AM the agent compiles yesterday's revenue, orders, refunds, and channel mix from the BigCommerce Analytics API and delivers it with a side-by-side comparison to the prior 7-day average.
Update the BigCommerce Catalog from WhatsApp
Merchandisers can update product titles, prices, descriptions, and variants with a single WhatsApp message. The agent calls the V3 Catalog API, applies the change, and confirms with the resulting product URL.
Deploy this in minutes
Create a LunoGen agent, connect BigCommerce, and start running this workflow from WhatsApp today.