BigCommerce Order Webhook Alerts on WhatsApp
The agent subscribes to store/order/created and store/order/statusUpdated webhooks. When either fires, it hydrates the order via the V2 Orders API and posts a formatted summary to your ops WhatsApp group.
Conversation example
BigCommerce order webhook fired. Hydrating via /v2/orders/18422 and its products endpoint...
Order #18422 Customer: Rachel Ford (rachel.ford@example.com, B2B — Gold tier) Items: - Industrial Label Printer × 1 — $1,249.00 - Thermal Label Roll (12-pack) × 4 — $196.00 Subtotal: $1,445.00 Shipping (FedEx Ground): $24.50 Tax: $113.76 Total: $1,583.26 USD Channel: B2B Storefront Payment: Braintree (authorized) Ship to: Cleveland, OH 44114 Posted to #bc-orders WhatsApp group.
More BigCommerce use cases
BigCommerce Multi-Location Inventory Sync
A scheduled job reconciles inventory across your warehouse, retail store, and Amazon feed using the BigCommerce Inventory API, then reports any SKU with a drift of more than 5 units.
BigCommerce Customer Segmentation Pulls
Ask the agent to pull any customer segment — VIPs, lapsed, new B2B — and it queries the Customers and Orders endpoints, builds the list, and drops a CSV into your WhatsApp DM.
BigCommerce Sales Dashboard via WhatsApp
Every morning at 9 AM the agent compiles yesterday's revenue, orders, refunds, and channel mix from the BigCommerce Analytics API and delivers it with a side-by-side comparison to the prior 7-day average.
Update the BigCommerce Catalog from WhatsApp
Merchandisers can update product titles, prices, descriptions, and variants with a single WhatsApp message. The agent calls the V3 Catalog API, applies the change, and confirms with the resulting product URL.
BigCommerce Abandoned Cart Recovery on WhatsApp
When a logged-in shopper abandons a cart, the agent waits 45 minutes, pulls the cart contents via the Carts API, and sends a personal WhatsApp message with a resume-cart link.
Deploy this in minutes
Create a LunoGen agent, connect BigCommerce, and start running this workflow from WhatsApp today.