Manage your BigCommerce store from WhatsApp — orders, catalog, inventory, and dashboards
BigCommerce is an enterprise-grade e-commerce platform powering high-volume stores and B2B catalogs. The LunoGen BigCommerce integration uses the V3 Catalog API, Orders API, and webhooks to let your AI agent manage products, orders, customers, and channels directly from WhatsApp.
BigCommerce stores often have thousands of SKUs across multiple channels, price lists, and storefronts — and the native admin was not built for quick ops. With an AI agent on WhatsApp, merchandisers update catalogs in a sentence, ops teams get order pings the instant Stripe captures, and founders see a daily performance pulse without logging in.
In your BigCommerce control panel go to Settings → API → Store-level API accounts → Create API Account. Name it 'LunoGen Agent' and set OAuth scopes for Products, Orders, Customers, and Information & Settings (read/write).
After creation BigCommerce shows a one-time credentials file with Client ID, Client Secret, and Access Token. Download it — you will not see the token again.
Open Credentials → New → BigCommerce in the LunoGen dashboard. Paste the store hash (from the API path e.g. stores/abc123xyz), client ID, and access token. LunoGen will verify by calling /v2/store.
LunoGen can auto-register webhooks for store/order/created, store/order/statusUpdated, and store/product/inventory/updated. Click 'Install webhooks' from the integration page to activate them.
The agent subscribes to store/order/created and store/order/statusUpdated webhooks. When either fires, it hydrates the order via the V2 Orders API and posts a formatted summary to your ops WhatsApp group.
BigCommerce order webhook fired. Hydrating via /v2/orders/18422 and its products endpoint...
A scheduled job reconciles inventory across your warehouse, retail store, and Amazon feed using the BigCommerce Inventory API, then reports any SKU with a drift of more than 5 units.
Pulling stock levels from Warehouse A, Retail LA, and the Amazon feed via the BigCommerce Inventory API...
Ask the agent to pull any customer segment — VIPs, lapsed, new B2B — and it queries the Customers and Orders endpoints, builds the list, and drops a CSV into your WhatsApp DM.
Pull every B2B customer who has spent over $5k in the last 90 days but hasn't ordered in the last 30. I want to run a win-back.
Running the query against /v3/customers with a join on orders...
Every morning at 9 AM the agent compiles yesterday's revenue, orders, refunds, and channel mix from the BigCommerce Analytics API and delivers it with a side-by-side comparison to the prior 7-day average.
Aggregating yesterday's sales from /v3/analytics/orders and /v3/analytics/revenue...
Merchandisers can update product titles, prices, descriptions, and variants with a single WhatsApp message. The agent calls the V3 Catalog API, applies the change, and confirms with the resulting product URL.
On the Industrial Label Printer, drop the price from $1,249 to $1,179 for the next 7 days and add 'Spring sale — limited time' to the top of the description.
Fetching the product via /v3/catalog/products?name=Industrial+Label+Printer to grab the ID and current state...
When a logged-in shopper abandons a cart, the agent waits 45 minutes, pulls the cart contents via the Carts API, and sends a personal WhatsApp message with a resume-cart link.
Logged-in cart abandoned by Marcus L. Waiting 45 minutes before reaching out.
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Spin up an AI agent in under 2 minutes, plug in your BigCommerce credentials, and start running your workflows from WhatsApp.