Paddle Dunning & Failed Payment Alerts
When transaction.payment_failed fires, the agent checks how many retries remain, looks at the customer's history, and either waits for Paddle's automatic dunning or pings your CS team for high-value accounts.
Conversation example
Payment failed on Paddle. Checking retry schedule and customer context...
Paddle payment failure Customer: Horizon Robotics (billing@horizon-r.com) Plan: Business Annual — $4,800/year Transaction: $4,800.00 (annual renewal, first attempt) Failure reason: 'issuer_unavailable' (bank-side) Paddle retry schedule: Apr 14 (retry 1), Apr 17 (retry 2), Apr 21 (retry 3 + cancel) This is a high-value account ($4,800 ARR) and the failure is bank-side (not card-dead). Paddle dunning will likely recover this automatically, but I suggest a courteous ping to their finance contact now so they know. Want me to send a light-touch WhatsApp message to their finance lead (we have her number) and schedule a check-in for Apr 15?
More Paddle use cases
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Deploy this in minutes
Create a LunoGen agent, connect Paddle, and start running this workflow from WhatsApp today.